Frequently Asked Questions

We primarily serve businesses in South Jersey and the greater Philadelphia area. Remote services — including monitoring, helpdesk support, and cloud management — are available nationwide.

We work with small and mid-sized businesses across a range of industries. Whether you have 5 employees or 200, we can build a service model that fits your environment and budget.

No — we are vendor-neutral. We work with the hardware and software you already have, and when you need new equipment, we recommend based on your requirements and budget, not on vendor relationships.

Our managed IT services include 24/7 monitoring, helpdesk support, patch management, and proactive maintenance of your entire IT environment. The exact scope is customized to your business — some clients use us as a full IT department, others use us to supplement an existing team.

Co-managed IT is designed for businesses that already have an internal IT person or team. We partner with your existing staff to fill gaps — after-hours coverage, specialized expertise, project capacity, or enterprise-grade tooling. You keep control, we provide the backup.

Yes. We support any vendor's hardware and software. We assess what you have, document it, and manage it — regardless of brand or age. If equipment needs to be replaced, we'll let you know and help you plan it.

Both. We offer ongoing managed service agreements as well as project-based engagements for specific needs like network installations, server migrations, or security assessments. Contact us to discuss what makes sense for your situation.

Existing clients can email our support address or call us directly. Requests are tracked and responded to according to priority level.

Standard support is available during business hours. Monitoring runs 24/7, so critical alerts are responded to outside of business hours. Emergency support availability is included in select service agreements — ask us about options.

We take data security seriously. We follow the principle of least privilege, use encrypted connections for all remote access, and document everything we touch. We are happy to discuss our security practices and sign an NDA before beginning any engagement.

Yes. We have experience helping businesses in healthcare and financial services navigate HIPAA and PCI DSS requirements — from gap assessments to policy development to audit preparation. See our Compliance service page for details.

Managed services are typically priced as a flat monthly fee based on the scope of your environment and the services included. Project work is quoted individually. We aim for transparent, predictable pricing with no hidden fees. Contact us for a quote.